Deliveries & Returns

Deliveries

Purchases outside of the UK may be charged with import duties and taxes. These charges are set by the Customs Authority of the destination country. You will be liable for paying any duties, taxes and fees upon receiving the order. 

We dispatch orders within 1-2 business days. Orders received over the weekend will be dispatched the following Monday.

UK

Standard Home Delivery £4 / Free over £150

Delivery in 3-5 working days.

EU

Standard Home Delivery €7 / Free over €180

Delivery in 5-7 working days for Central and Western Europe.

6-7 working days for Eastern and Southern Europe.

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Switzerland

Standard Home Delivery 10 Fr. / Free over 200 Fr.

Delivery in 5-7 working days.

USA

Standard Home Delivery $10 / Free over $200

Delivery in 6-7 working days.

Returns

To return items, please include a note with your name, order number and reason for return. Include whether you would like an exchange or refund and why you are returning the item so that we can improve our service in future.

You have 30 days to return faulty goods and receive a full refund.

If you are returning a gift, please remember to include the buyer’s name and their order number. Refunds for items bought as gifts can only be given to the original payer.

Postage charges for returning goods are the customer’s responsibility. Please request a proof of postage in case the parcel is lost in transit.

All returns of online orders should be sent to our processing facility:

CHIRIMOYA RETURNS
Studio 202
Hackney Downs Studios
17 Amhurst Terrace
London
E8 2BT

Please allow up to 21 days for your return or exchange to be processed.

Conditions for returns

All items must be returned in their original condition – clean, unworn and with all tags attached – together with the returns form. For hygiene reasons, swimwear and underwear are non-returnable and shoes must be tried on a carpet surface until you have decided to keep them.

Exchanges

Unfortunately, we cannot administrate exchanges of items purchased online. If you want to make an exchange, please return the item/items and place a new order online.

Refunds

As soon as we have received your return we will issue a refund. Please note that it takes up to 10 working days for the money to arrive back to the consumers bank account depending on the chosen payment method.