This website is managed by Chirimoya (hereinafter referred to as Chirimoya or We), company registration number 13230563, Chirimoya, Studio 202 Hackney Downs Studios, 17 Amhurst Terrace, London, E8 2BT
After purchasing an item on chirimoya.com, the custumer will receive an e-mail with an order confirmation.
All purchases are binding. If an order is mistakenly placed, please contact us immediately after you have made the purchase.
We reserve the right to reject any order. If an item is out of stock, we will contact the consumer and issue a refund as soon as possible.
3. Pricing, currencies and duties
All prices are in GBP and are inclusive of VAT, apart from orders made outside of the UK.
Purchases outside of the UK may be charged with import duties and taxes. These charges are set by the Customs Authority of the destination country. You will be liable for paying any duties, taxes and fees upon receiving the order. You can read more about our shipping policies here.
We accept Visa, MasterCard and American Express. Payment is debited from your card at time of dispatch. You can also choose to pay with PayPal and ClearPay (UK and EU only).
Standard Home Delivery £4 / Free over £150
Delivery in 3-5 working days
We are handling all orders as fast as possible. Please note that orders are being processed during working hours on weekdays.
6. Returns & Exchanges
To return items, please include a note with your name, order number and reason for return. Include whether you would like an exchange or refund and why you are returning the item so that we can improve our service in future.
You have 30 days to return faulty goods and receive a full refund.
If you are returning a gift, please remember to include the buyer’s name and their order number. Refunds for items bought as gifts can only be given to the original payer.
Postage charges for returning goods are your responsibility. Please request a proof of postage in case the parcel is lost in transit.
Please allow up to 21 days for your return or exchange to be processed.
Please send all returns of online orders to our processing facility:
Hackney Downs Studios
17 Amhurst Terrace
Conditions for returns
All items must be returned in their original condition – clean, unworn and with all tags attached – together with the returns form. For hygiene reasons, swimwear and underwear are non-returnable and shoes must be tried on a carpet surface until you have decided to keep them.
Unfortunately, we cannot administrate exchanges of items purchased online. If you want to make an exchange, please return the item/items and place a new order online.
As soon as we have received your return we will issue a refund. Please note that it takes up to 10 working days for the money to arrive back to the consumers bank account depending on the chosen payment method.
Cookies are used on the site, in order to improve your experience of the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes. You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The web shop cannot be used if cookies are disallowed.